Course Content
Understand the importance of effective communication at work: a clear definition of communication is given, and a discussion based on how important effective communication is when working in care.
Understand how to meet the communication and language needs, wishes and preferences of individuals/ Use appropriate verbal and non-verbal communication: An exploration into how a person prefers to communicate. Such as using positive body language, gestures, and non-verbal techniques.
Understand how to promote effective communication: further discussion to include specific methods of communication such as Braille or Makaton
Understand the principles and practices relating to confidentiality and sharing information: an explanation of how we can share information on a “needs to know” basis and when to gain consent, or if there are situations when consent doesn’t need to be given. How to complete written reports in line with data protection.
Learning Outcomes
We are dedicated to creating results not just content, by the end of the course you will be able to;
- Explain the importance of effective communication at work
- Understand how to meet the communication and language needs, wishes and preferences of individuals
- Understand the principles of effective verbal and non- verbal communication
- Understand how to use promote effective communication
- Explain the principles and practices relating to confidentiality and sharing information
Assessment
Our courses are highly interactive and have been designed to engage, inspire and excite. When completing the course you will interact through methods such as click to reveal the text and process interaction to support your learning.
At the end of your course there is a multiple choice assessment to confirm your learning where you need to achieve 80% or more. If you don’t pass don’t worry! You can take the assessment as many times as you need.
